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Case Study

Ground Press Coffee

Background

Ground Press Coffee & Books, located in Airdrie, Alberta, is a one-of-a-kind community hub where specialty coffee meets curated literature. The shop quickly gained popularity for its artisan brews, cozy reading nooks, and engaging community events like book clubs and author readings.

As business grew, so did the challenges of managing both a busy café and a bookstore. Manual processes for sales, loyalty tracking, and inventory made it difficult to keep up with increasing demand.

Challenges

Before implementing a modern POS system, Ground Press faced several hurdles:

• Slow Checkout Times

During peak hours, staff had to juggle coffee orders, book sales, and trade-ins manually.

• Inventory Struggles

Tracking coffee beans, pastries, and book stock separately led to frequent stockouts and over-ordering.

• Disconnected Loyalty Program

Customer loyalty relied on paper punch cards, which were often lost and provided no usable data.

• Lack of Insights

Without sales analytics, it was difficult to identify best-selling drinks, seasonal favorites, or popular book categories.

Solutions

To streamline operations and enhance customer satisfaction, Ground Press adopted a cloud-based POS system.

• Real-Time Inventory Management

Automatically tracked stock for both drinks and books, reducing errors and shortages.

• Digital Loyalty Program

Replaced paper punch cards with a points-based system that rewarded frequent customers.

• Sales Analytics Dashboard

Provided insights into top-performing menu items and book genres, enabling smarter business decisions.

• Faster Checkout with Tablets

Mobile ordering improved efficiency during busy hours and reduced wait times.

Results

Within the first three months of integration, Ground Press experienced measurable improvements:

25%

faster order processing
Shorter lines during peak coffee hours.

40%

fewer stockouts
Both coffee beans and popular books stayed consistently available.

15%

growth in repeat customers
Thanks to a digital rewards program.

100%

data-driven decisions
identified bestselling items (Lattes & Cold Brews; Fiction & Children’s Books).

12%

increase in revenue
Improved efficiency and better customer retention drove growth.

Customer Experience

Customers quickly noticed the difference. Ordering became smoother, rewards were automatically tracked, and popular menu items were consistently available. Families appreciated the children’s nook paired with quick service, while book lovers enjoyed exclusive loyalty perks tied to both drinks and book purchases.

Key Takeaway

By modernizing with a POS system, Ground Press Coffee & Books successfully combined efficiency with hospitality. The café bookstore now operates smoothly, provides a better customer experience, and has the tools to continue growing as a cornerstone of the Airdrie community.

Case Studies

Every business has a story. See how AutoReward helps transform everyday transactions into lasting customer relationships.

Ground Press Coffee 2

Challenge:

Customers were visiting occasionally but not returning frequently.

Solution:

Implemented a digital stamp card through AutoReward.

Result:

40% increase in repeat visits within 3 months.
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Ground Press Coffee

Challenge:

Customers were visiting occasionally but not returning frequently.

Solution:

Implemented a digital stamp card through AutoReward.

Result:

40% increase in repeat visits within 3 months.
Read More

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